If InkCompanion encounters an issue while browsing, it will provide clear feedback directly in the extension popup. Below is a guide on how to handle these states.
If you are browsing a retailer that is not currently integrated with InkCompanion, the extension will display a "Page not supported" message. This means our automated extraction tools cannot yet parse the layout of this specific website.
Report this pageIf you are on a supported retailer page but the extension cannot identify the specific ink details (brand or product name), it will display an "Ink not recognized" message. This may occur if the page layout has changed or the product information is not clearly structured.
Report this pageInkCompanion respects your privacy. All extension data lookups are strictly scoped to your authenticated Fountain Pen Companion user ID. The extension only retrieves and displays ink data associated with your specific account, ensuring your browsing and collection data remain private and secure.
If you encounter these errors on a site you believe should be supported, please report it to our development team. You can open a new issue on our GitHub repository to help us expand our compatibility.
Report this page on GitHubIf you are experiencing issues with your Fountain Pen Companion account sync, please contact us directly.